The Challenge
The 476 room branded hotel was searching for a way to adjust housemen duties to provide more support to room attendants while still maintaining cleanliness on each of the 24 guestroom floors. With guestroom linen stripping and clean linen delivery taking up valuable time, housemen typically had little time remaining in the day to fully vacuum hallways.
The Solution
The full service hotel launched with Rosie, Tailos's self-driving vacuums. Housemen were assigned daily set number of floors to vacuum and utilized three Rosies at a time to clean while the housemen accomplished other necessary tasks. By using Rosie to clean the hallways, housemen were able to better support room attendants and deliver a cleaner first experience to arriving guests.
“Tailos delivers a solution to bring innovation to the hotel that our employees have embraced and are able to deliver an enhanced guest experience”
— VPAsset Management
Deployment Details
Dates: 04.15.19 – 04.15.21
Areas Cleaned: Guestroom hallways
Duration: 24 month partnership
Number of Robots: 3
Results
Efficiencies: With an average hallway cleaning time of 23 minutes with a standard vacuum, introducing Rosie decreased hallway cleaning time by 80% to 4.5 minutes.
Hallways: Housemen use Rosies full or focused mode to alternate
between deep cleans or shorter spot cleans.
Engagement: Housemen were eager to use Rosie as a new and innovative tool to accomplish a tedious task.
Future Uses: Management will begin testing Rosie to clean in banquet and public space.
