The Challenge
The 74 room branded hotel was looking for a way to increase housekeeping efficiency.The hotel property offers many large suites that take an average of five minutes to vacuum. In addition, the housekeeping manager and room attendants were tasked with cleaning public areas at the end of their shift each day. This typically meant there was little time left to clean hallways and other main areas of the hotel.
The Solution
The select service hotel partnered with Tailos to pilot self-driving vacuums named Rosie. Rosie worked along with room attendants as they cleaned guest rooms and suites. The housekeeping manager also used Rosies to clean hallways every day. By using Rosie to cleanboth rooms and hallways, the hotel offered a cleaner experience for guestsand saved time on each shift.
“I found Tailos to be the most focused and productive team towards driving rooms productivity.”
- Shawn Tuli, SVP Acquisitions & Development
Hersha Hospitality Management
Deployment Details
Dates: 08.23.18 – 12.19.18
Areas Cleaned: Guestrooms & Hallways
Duration: 3+ months
Number of Rosies: 4
Results
Efficiencies: With an average room cleaning time savings of 5.5 minutes, room attendants are able to cleanup to 2.5 more rooms per day.
Hallways: By using Rosie to clean hallways, the housekeeping manager was able to save 39 hours per month.
Associate Engagement: Room attendants enjoyed using Rosie and felt “like Rosie was a daughter”. The housekeeping department even included Rosie in their group Halloween costumes.
Cleanliness: Management observed a decrease in dust levels throughout the hotel, especially in rooms and along the edges of hallways.
Room attendants enjoyed using Rosie and felt “like Rosie was a daughter”.The housekeeping department even included Rosie in their group Halloween costumes.
